Client Rights & Responsibilities

All clients of Evergreen At Home have the right to:

1. be treated with respect and dignity.
2. verbalize service needs and participate in planning the service schedule.
3. be informed, in advance, of the cost of services and receive proper notices of changes or increases in the fees.
4. know the company’s capabilities and limits in providing services.
5. a compatible relationship with the caregiver providing service.
6. personal privacy, the respect of their property and confidentiality.
7. terminate Evergreen At Home services with proper notice as indicated in the Care and Service Agreement.
8. refuse services or treatments.
9. have personal, financial, and medical information kept confidential.
10. be allowed access to records upon request.
11. be free from financial, physical, emotional and verbal abuse.
12. initiate complaints or voice a grievance with services or staff without fear of discrimination or retaliation.

Contact the Evergreen At Home manager:

Amy MacKenzie
1130 North Westfield Street
Oshkosh, WI 54902
Phone (920) 237-2155
Fax (920) 237-2139
amackenzie@EvergreenAtHome.org